Cloud and mobile administration for issuing digital keys, schedules and access activity.
Product and selection guidance
The Nexkey platform supports phone/Apple Watch access, instant key sharing/revocation and portal visibility. Define administrator roles, offboarding, visitor/vendor keys, phone-loss recovery, internet/Bluetooth behavior, subscription ownership and non-phone fallback.
- App and Apple Watch unlocking
- Digital key issuance, schedule and revocation
- Portal audit and space-use insights
- Fallback access, account security and lifecycle support
- Door preparation, life safety and accessibility
- Current availability, subscription and lifecycle support
- Administrator, credential and emergency override policy
- Training, documentation and preventive maintenance
Request a site-specific review
Supported from Charlotte headquarters and local client offices serving Massachusetts, New York and New Jersey.
Official manufacturer references
How to compare and specify this product family
For Nexkey App, Portal and Mobile Key Management, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following access-control system decisions before equipment is ordered:
- Number and type of controlled openings
- Controller, reader, lock and credential compatibility
- Cloud or on-premise administration and ownership
- Offline behavior, backup power and emergency operation
- Directory, HR, video, visitor and elevator integrations
- Licensing, cybersecurity, training and lifecycle support
Installation, testing and handoff
A site survey records each opening, door hardware, cable path, power, network, credential policy and integration requirement. The design then maps readers, controllers, locks, inputs, outputs and administrator roles to the operational workflow. Commissioning includes door-by-door functional tests, failure-mode and backup-power checks, permission and schedule tests, event verification, administrator training and as-built documentation. Product availability, subscriptions and supported integrations are confirmed for the current project before procurement.
Frequently asked questions
Common questions about issuing, sharing and revoking Nexkey digital keys, and about what the portal shows administrators.
Can staff unlock a door with an Apple Watch instead of pulling out a phone?
Yes. App and Apple Watch unlocking are both listed for the Nexkey platform, so a user holding a valid digital key can present either device at a supported opening. Which openings accept which device follows from the hardware specified for each door, so identify the watch users during enrollment rather than after the keys are already issued.
What does the Nexkey portal show us after keys are handed out?
The portal is listed for audit and space-use insights, so administrators can see access activity and how spaces are being used, alongside the schedules and keys they issued. Decide early who reviews that activity and how long it is retained, because portal audit and space-use insights only pay for themselves when a named person owns the review.
Does every door need hardware work before Nexkey goes live?
Each controlled opening is surveyed first, because Nexkey hardware has to suit the door, frame and existing lock, and because door preparation, life safety and accessibility govern what may be installed. The number and type of controlled openings sets the device count, and any opening needing mechanical correction is identified before the order rather than on installation day.
An employee lost their phone. How do we shut off their access?
Revoke that person’s digital key in the portal, since instant key sharing and revocation is one of the listed platform functions. Then follow the phone-loss recovery steps agreed at handoff, which name who reissues a key once a replacement phone is enrolled and who confirms the old key is gone. Keep those steps with the written offboarding procedure.
Will Nexkey work with the locks and readers already on our doors?
That depends on what sits at each opening today. Controller, reader, lock and credential compatibility is one of the decisions the proposal records before equipment is ordered, so existing devices are checked opening by opening against current Nexkey hardware options. Openings that cannot be reused are quoted as replacements instead of being assumed to work.
Should the property manager or our IT group own the Nexkey account?
Either group can hold the account, and the page treats that choice as a decision to settle before equipment is ordered: subscription ownership, administrator roles and offboarding are named in the proposal. Weigh who issues visitor and vendor keys day to day, who removes access when someone leaves, and who renews the platform, then assign one owner and one backup.
Nexkey owner, administrator and buyer resources
Discuss Nexkey installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.
Official Nexkey software, firmware and support
Official manufacturer resources. We link out rather than host firmware.
Before updating: confirm model, hardware revision, current version, entitlement and rollback plan, and schedule monitored or life-safety-adjacent systems with the administrator.