Optional Kisi intercom, elevator and integration workflows for offices and managed properties.
Product and design guidance
Kisi lists video intercom calling through the mobile app, licensed elevator access with schedules/restrictions, intrusion alerts and software integrations. Elevator control requires an approved relay/interface matrix with the elevator contractor; intercom design requires camera view, call routing, after-hours coverage and door-release behavior.
- Video intercom entrance, call routing and mobile answering
- Elevator floor relays, schedules and lockdown behavior
- Intrusion event inputs and response procedures
- Directory, identity, visitor and workplace integrations
- Code-compliant lock, egress and fire-alarm sequence
- Network, power, battery and outage behavior
- Licenses, subscriptions, integrations and data ownership
- Administrator training, documentation and maintenance
How Boston High Tech helps
We survey the doors, existing panels and readers, credentials, network, identity workflow and integrations before finalizing a bill of materials. We may confirm relevant certification privately, but do not publish certificate copies, license numbers or named certificate-holder information.
Request a product-specific consultation
Serving projects from our Charlotte headquarters and local client offices in Massachusetts, New York and New Jersey. Please arrange office visits in advance.
Official manufacturer references
How to compare and specify this product family
For Kisi Intercom, Elevators and Integrations, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following intercom and visitor-entry system decisions before equipment is ordered:
- Resident, tenant and directory workflow
- Audio/video quality at the proposed mounting point
- Mobile, desk-station and accessibility needs
- Door release, elevator and access-control interfaces
- Network, PoE, cellular and call-routing requirements
- Privacy, administrator roles and after-hours procedures
Installation, testing and handoff
Planning follows the visitor journey from arrival through verification, calling, release and audit history. We confirm mounting and accessibility, lighting and acoustics, door hardware, network paths, call routing, directory ownership and failover behavior. Commissioning tests every call destination and release path, including mobile and front-desk workflows, and verifies administrator roles and notification settings. The handoff includes directory-update procedures, user training and a documented support path.
Frequently asked questions
Questions about adding Kisi intercom calling, elevator access and software integrations to doors already under control.
Can Kisi restrict which floors a person can select in the elevator?
Yes. Kisi lists licensed elevator access with schedules and restrictions, so a credential can be tied to particular floors and time windows. Delivering that takes an approved relay/interface matrix agreed with the elevator contractor, because the floor relays sit in the elevator equipment. Lockdown behavior is written into the same matrix instead of being added after the cab is back in service.
Will Kisi sync users from the directory we already maintain?
That depends which of the directory, identity, visitor and workplace integrations your project needs and which of them Kisi lists as software integrations. Name the specific product and the direction of the sync while scope is being written, and confirm it against the Kisi platform features page before the user administration process is built around it.
Where do intercom calls from the entrance actually ring?
On phones. The intercom feature Kisi lists is video intercom calling through the mobile app, so the answering workflow is built around the people carrying those devices. Decide call routing and after-hours coverage before installation, including what happens when the first destination does not pick up, and set the door-release behavior that follows an answered call.
What do intrusion alerts do when something triggers?
Intrusion alerts raise an event that a person has to act on, which is why intrusion event inputs and the response procedures attached to them are documented as one item. List the inputs that matter at your site, name the recipient for each alert, and state what that recipient does next, so an overnight alert reaches someone able to respond.
How should the intercom entrance be positioned for a usable camera view?
Mount it so the camera frames a visitor’s face at the height people stand at that door, rather than the top of a head or a backlit outline. Camera view is part of intercom design here, along with audio and video quality at the proposed mounting point, so a panel set at a convenient conduit height can still be the wrong height for the camera.
What happens at the door when the fire alarm sounds?
The opening follows the code-compliant lock, egress and fire-alarm sequence approved for that door, which is arranged in the door hardware and alarm interface rather than in access software. Record the sequence per opening in the proposal, together with power, battery and outage behavior, so the electrical and fire-alarm trades work from one written description.
Kisi owner, administrator and buyer resources
Discuss Kisi installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.
Official Kisi software, firmware and support
Official manufacturer resources. We link out rather than host firmware.
Before updating: confirm model, hardware revision, current version, entitlement and rollback plan, and schedule monitored or life-safety-adjacent systems with the administrator.