Electronic keypad/credential lock service and migration planning for installed E-Plex systems.
Product and selection guidance
dormakaba states that E-Plex 3000/5000 locks and E-Plex ACS software were discontinued effective December 31, 2025. Existing sites should inventory models, software/database, credentials, door preparation and audit needs before expanding. Current E-Plex partner-integration or replacement options must be verified from active dormakaba documentation.
- Inventory E-Plex series, firmware/software and databases
- Discontinued 3000/5000/ACS support and spare strategy
- Current partner-integration lock options where available
- Migration to current dormakaba or compatible access platforms
- Door preparation, life safety and accessibility
- Current availability, subscription and lifecycle support
- Administrator, credential and emergency override policy
- Training, documentation and preventive maintenance
Request a site-specific review
Supported from Charlotte headquarters and local client offices serving Massachusetts, New York and New Jersey.
Official manufacturer references
How to compare and specify this product family
For Kaba E-Plex Electronic Locks and Lifecycle Migration, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following electronic lock and door-hardware system decisions before equipment is ordered:
- Opening type, handing, frame and door condition
- Fire rating, egress, accessibility and code constraints
- Fail-safe or fail-secure operation and emergency release
- Credential, reader and controller compatibility
- Battery, wireless gateway and offline behavior
- Mechanical key override, maintenance and lifecycle support
Installation, testing and handoff
Each opening is surveyed as a complete assembly. We verify the door, frame, handing, existing prep, latching, closer, egress hardware, power path and the required emergency behavior before specifying a lock. Installation includes alignment and mechanical correction within scope, cable and power testing, credential enrollment, door-state and request-to-exit tests, and failure-mode verification. The owner receives opening schedules, administrator guidance and maintenance requirements; private credential data and certificate details are not published.
Boston High Tech supports projects from its Charlotte headquarters and local client offices serving Massachusetts, New York and New Jersey.
Official Kaba / dormakaba software, firmware and support
Use the manufacturer links below for current software, firmware, release notes, manuals and technical resources. Boston High Tech links directly to official manufacturer portals and does not copy or host firmware files.
Before installing an update: verify the exact model, region, hardware revision, current version, required intermediate releases, licensing or support entitlement, backup and rollback plan, integrations and maintenance window. An incorrect firmware package or upgrade sequence can interrupt service, invalidate compatibility or prevent a downgrade. Coordinate updates for monitored, life-safety-adjacent or business-critical systems with the system administrator and an authorized specialist.
Some resources require a customer, dealer, certified-technician or active-support login. Cloud-managed products may update automatically and may not provide a public firmware file.