A networked IP video-intercom family for commercial, institutional and multi-tenant properties that need flexible answering, entry and security integration.
What this product family does
The IX and IXG family includes entrance and door stations, master/guard answering, app or software answering options and weather- or vandal-resistant form factors. Aiphone describes SIP and ONVIF integration, call transfer, paging/monitoring, elevator workflows and QR/PIN visitor entry on applicable components.
Products and decisions
| Product area | What it includes | Selection guidance |
|---|---|---|
| Door stations | Video, audio, emergency and multi-tenant entrance options | Choose camera view, directory method, mounting, weather, vandal and accessibility features |
| Answering | Master/guard stations, software stations and supported mobile workflows | Map reception, tenant, security and after-hours call routing before counting licenses |
| Network | IP endpoints, PoE/switching, VLANs and time services | Coordinate multicast, SIP, cybersecurity, QoS and remote-support policy with IT |
| Integration | Access control, VMS, SIP/VoIP and elevators on supported versions | Confirm the exact model, license and integration document instead of relying on protocol logos alone |
Questions to answer before quoting
- How many entrances and answering destinations?
- Is this commercial, campus, emergency or multi-tenant call flow?
- Which doors require credential/PIN/QR entry as well as intercom release?
- What happens after hours or when the primary station is unavailable?
- Who owns administration, backups, updates and recurring services?
- What must continue working during network, internet or power failure?
- Which opening, egress, accessibility and life-safety requirements apply?
- What training, documentation and preventive maintenance are required?
Request a product-specific site survey
Boston High Tech serves projects from our Charlotte headquarters and local client offices serving Massachusetts, New York and New Jersey.
Official manufacturer references
Capabilities and product families were checked against the manufacturer links below.
How to compare and specify this product family
For Aiphone IX and IXG IP Video Intercom, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following video-surveillance system decisions before equipment is ordered:
- Scene purpose and required pixels on target
- Lens, mounting height, WDR, IR and low-light needs
- Analytics supported by the selected camera and VMS
- Bandwidth, PoE and network segmentation
- Retention, storage throughput and export workflow
- User roles, cybersecurity, health monitoring and support
Installation, testing and handoff
Design starts with the evidence or operational result required at each scene—not megapixels alone. We document fields of view, identification targets, lighting, camera placement, network load, recording profiles and retention assumptions. Commissioning covers focus, exposure, time synchronization, analytics calibration, user permissions, mobile or remote access, export testing and health alerts. Final documentation records device names, locations, addressing, retention settings and administrator procedures without publishing private credentials.
Frequently asked questions
What buyers ask when planning IX and IXG entrances, answering points, visitor entry and links to access control and phones.
How many door stations and answering points does a building actually need?
The count comes from two lists: entrances that need a station, and destinations that must be able to answer. Door stations are chosen by camera view, directory method, mounting, weather, vandal and accessibility features. Master/guard stations, software stations and supported mobile workflows cover the answering side, and reception, tenant, security and after-hours routing is mapped before licenses are counted.
Must a person buzz every visitor in, or can visitors let themselves in?
Both are possible on this family. Aiphone describes QR/PIN visitor entry on applicable components, so an expected visitor can present a code instead of waiting for someone to answer. Decide per opening which doors require credential, PIN or QR entry as well as intercom release, since that changes both the door station and the hardware at the opening.
Can these endpoints live on the switches we already have?
They can, provided the switching has ports and PoE capacity for the endpoint count. The network side is listed as IP endpoints, PoE/switching, VLANs and time services, and multicast, SIP, cybersecurity, QoS and remote-support policy are coordinated with IT rather than assumed. Time services matter because call and event records depend on synchronized clocks.
Where do exterior door stations get mounted?
At a height and position that deliver the camera view and directory method specified, within accessible reach for the people who will use them. Exterior and exposed openings use the weather- or vandal-resistant form factors in the family. Backbox depth, conduit entry and the wall being cut are recorded at survey so the station and its trim fit the opening as built.
How far does integration with access control, cameras and phone systems actually go?
As far as the specific model and license support, which is why access control, VMS, SIP/VoIP and elevators are described on supported versions. Aiphone lists SIP and ONVIF integration on applicable components. Confirm the exact model, license and integration document instead of relying on protocol logos alone, before that interface is written into the scope.
After hours, who picks up a call at the entrance?
Whoever the routing sends it to, and that is decided in design rather than at the door. Reception, tenant, security and after-hours call routing is mapped before licenses are counted, and Aiphone describes call transfer and paging or monitoring on applicable components. Settle separately what happens when the primary station is unavailable, since that is its own routing rule.
Aiphone owner, administrator and buyer resources
Discuss Aiphone installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.
Official Aiphone software, firmware and support
Official manufacturer resources. We link out rather than host firmware.
Before updating: confirm model, hardware revision, current version, entitlement and rollback plan, and schedule monitored or life-safety-adjacent systems with the administrator.