Electronic keypad/credential lock service and migration planning for installed E-Plex systems.
Product and selection guidance
dormakaba states that E-Plex 3000/5000 locks and E-Plex ACS software were discontinued effective December 31, 2025. Existing sites should inventory models, software/database, credentials, door preparation and audit needs before expanding. Current E-Plex partner-integration or replacement options must be verified from active dormakaba documentation.
- Inventory E-Plex series, firmware/software and databases
- Discontinued 3000/5000/ACS support and spare strategy
- Current partner-integration lock options where available
- Migration to current dormakaba or compatible access platforms
- Door preparation, life safety and accessibility
- Current availability, subscription and lifecycle support
- Administrator, credential and emergency override policy
- Training, documentation and preventive maintenance
Request a site-specific review
Supported from Charlotte headquarters and local client offices serving Massachusetts, New York and New Jersey.
Official manufacturer references
How to compare and specify this product family
For Kaba E-Plex Electronic Locks and Lifecycle Migration, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following electronic lock and door-hardware system decisions before equipment is ordered:
- Opening type, handing, frame and door condition
- Fire rating, egress, accessibility and code constraints
- Fail-safe or fail-secure operation and emergency release
- Credential, reader and controller compatibility
- Battery, wireless gateway and offline behavior
- Mechanical key override, maintenance and lifecycle support
Installation, testing and handoff
Each opening is surveyed as a complete assembly. We verify the door, frame, handing, existing prep, latching, closer, egress hardware, power path and the required emergency behavior before specifying a lock. Installation includes alignment and mechanical correction within scope, cable and power testing, credential enrollment, door-state and request-to-exit tests, and failure-mode verification. The owner receives opening schedules, administrator guidance and maintenance requirements; private credential data and certificate details are not published.
Frequently asked questions
Common questions about servicing installed E-Plex locks and planning a move off the discontinued 3000, 5000 and ACS line.
Can we still buy E-Plex 3000 and 5000 locks for a building expansion?
dormakaba lists the E-Plex 3000/5000 locks and E-Plex ACS software as discontinued effective December 31, 2025, so new openings are planned on a current platform rather than added to that line. The installed locks stay in service under a spare strategy that names which doors get replaced first and what stock covers a failure meanwhile.
What do you need from us before you can price a migration?
An inventory, taken door by door. We record the E-Plex series at each opening, the firmware and software versions, the database behind the programming, the credentials in circulation, the door preparation already cut, and the audit records the site has to keep. Pricing without that list is guesswork, because the replacement path differs per opening.
If a lock is replaced, does the door have to be replaced too?
That depends on what the new lock needs cut into the leaf compared with what is already there. The survey records opening type, handing, frame and door condition for every opening, then checks fire rating, egress, accessibility and code constraints before preparation is approved. Some doors accept a direct swap, and others need new prep or a new leaf.
Is there a way to bring these locks under a central access platform?
Only where a current partner-integration path exists for the specific series and firmware installed in your building, which is why the design starts from the inventory instead of from a wish list. Current partner-integration lock options change with the product line, so the applicable list is read from active dormakaba documentation before anything enters the proposal.
If we move to a new platform, do our existing cards stop working?
Whether issued cards keep working is decided by credential technology, not by the lock body. Migration to current dormakaba or compatible access platforms is planned per opening, and the credential, reader and controller compatibility check says whether the cards already in circulation can be read by the new hardware or whether a reissue is budgeted alongside the lock replacement.
Who decides what happens at these doors during an emergency?
The building’s life-safety requirements and the owner’s security policy decide that together, and the decision is written before hardware is ordered. Fail-safe or fail-secure operation, emergency release, and the administrator, credential and emergency override policy are recorded per opening, then demonstrated at commissioning so the security team and the authority having jurisdiction witness the same behavior.
dormakaba owner, administrator and buyer resources
Discuss dormakaba installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.
Official Kaba / dormakaba software, firmware and support
Official manufacturer resources. We link out rather than host firmware.
Before updating: confirm model, hardware revision, current version, entitlement and rollback plan, and schedule monitored or life-safety-adjacent systems with the administrator.