Browser and app administration for multi-site access, schedules, lockdown, reporting and mobile credentials.
Product and design guidance
Kisi supports app unlocks, reader-based mobile credentials, physical cards/fobs and Apple Wallet badges on applicable plans and hardware. Administrators should define device restrictions, geofencing policy, credential revocation, audit retention, integrations and multi-factor/SSO requirements before rollout.
- Organization, place and door hierarchy
- Mobile app, wallet badge and physical credential mix
- Schedules, first-to-arrive, lockdown and elevator rules
- SSO, directory, HR and compliance integrations
- Code-compliant lock, egress and fire-alarm sequence
- Network, power, battery and outage behavior
- Licenses, subscriptions, integrations and data ownership
- Administrator training, documentation and maintenance
How Boston High Tech helps
We survey the doors, existing panels and readers, credentials, network, identity workflow and integrations before finalizing a bill of materials. We may confirm relevant certification privately, but do not publish certificate copies, license numbers or named certificate-holder information.
Request a product-specific consultation
Serving projects from our Charlotte headquarters and local client offices in Massachusetts, New York and New Jersey. Please arrange office visits in advance.
Official manufacturer references
How to compare and specify this product family
For Kisi Cloud Software and Mobile Access, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following access-control system decisions before equipment is ordered:
- Number and type of controlled openings
- Controller, reader, lock and credential compatibility
- Cloud or on-premise administration and ownership
- Offline behavior, backup power and emergency operation
- Directory, HR, video, visitor and elevator integrations
- Licensing, cybersecurity, training and lifecycle support
Installation, testing and handoff
A site survey records each opening, door hardware, cable path, power, network, credential policy and integration requirement. The design then maps readers, controllers, locks, inputs, outputs and administrator roles to the operational workflow. Commissioning includes door-by-door functional tests, failure-mode and backup-power checks, permission and schedule tests, event verification, administrator training and as-built documentation. Product availability, subscriptions and supported integrations are confirmed for the current project before procurement.
Frequently asked questions
Answers for administrators planning Kisi mobile credentials, door hierarchy and identity integrations before a multi-site rollout begins.
Does everyone have to use a phone to get in?
No. Kisi supports app unlocks and reader-based mobile credentials along with physical cards/fobs and Apple Wallet badges, on applicable plans and hardware. Decide the mix before rollout rather than after: contractors, visitors and staff without a work phone are the groups that expose a phone-only assumption, and issuing a card to those groups beats rewriting the policy later.
What happens when someone loses a phone or leaves the company?
Credential revocation covers both cases, and the site sets who performs the revocation and how quickly. Decide which administrators hold that right, whether removal from the directory triggers revocation without a second step, and how long the record stays available afterward, since audit retention is set separately. A lost phone gets the same step as a termination, on the same day.
What happens at the door if the internet connection drops?
That depends on the hardware at that door and the outage behavior specified for it, not on the cloud alone. Network, power, battery and outage behavior is a documented decision for this system, so the design states which openings must release, which must stay secured, and what battery carries the locks and controllers meanwhile. Prove each case with the link disconnected.
Do the panels and readers already at our doors have to be replaced?
What is already on the door decides. We survey the doors, existing panels and readers, credentials, network, identity workflow and integrations before finalizing a bill of materials, because a reader that reads your current cards may still need a different wiring path or a different credential to do what you want. Reuse is recorded opening by opening, not building by building.
Can access follow our directory or HR records automatically?
Yes, through SSO, directory, HR and compliance integrations, once the scope names which system owns identity. Decide whether a new hire in the HR record creates access without a second step, how groups map to schedules and doors, and whether administrators must pass multi-factor. The mapping is the risky part: an unreviewed group grants more doors than anyone intended.
What has to be settled about lockdown and elevator rules?
Lockdown and elevator behavior belong to one group of operating rules a proposal settles before rollout. Schedules, first-to-arrive, lockdown and elevator rules are documented as one decision, and the organization, place and door hierarchy as another. Name which openings, floors or cars fall under each rule, and who is authorized to act. Confirm what applicable plans and hardware support, and bring the elevator contractor in early.
Kisi owner, administrator and buyer resources
Discuss Kisi installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.
Official Kisi software, firmware and support
Official manufacturer resources. We link out rather than host firmware.
Before updating: confirm model, hardware revision, current version, entitlement and rollback plan, and schedule monitored or life-safety-adjacent systems with the administrator.