DoorKing visitor-entry platforms for gated communities, multifamily properties, commercial sites and controlled parking entrances.
What this product family does
DoorKing offers telephone entry, multi-line and internet/video-enabled entry families with different resident capacities, programming paths, directories and access-control integration. The correct model is driven by users, entrances, communication service, visitor workflow and enclosure/mounting—not simply display size.
Products and decisions
| Product area | What it includes | Selection guidance |
|---|---|---|
| Telephone entry | 1800-series and Access Plus families | Compare capacity, call path, directory, programming and controlled-relay requirements |
| Video / internet entry | Current eVolve and connected options | Confirm bandwidth, subscriptions/services, camera view and app/tenant workflow |
| Multi-door control | Entry systems and controllers with supported expansion | Create a door/gate schedule and verify the published capacity of the exact model |
| Mounting | Wall, flush, surface, pedestal and environmental accessories | Survey approach lane, accessibility, lighting, weather and tamper exposure |
Questions to answer before quoting
- Resident/tenant count and turnover
- POTS, VoIP, cellular or internet communication path
- Number of gates/doors and elevator integration
- Visitor, delivery and property-staff workflow
- Who owns administration, backups, updates and recurring services?
- What must continue working during network, internet or power failure?
- Which opening, egress, accessibility and life-safety requirements apply?
- What training, documentation and preventive maintenance are required?
Request a product-specific site survey
Boston High Tech serves projects from our Charlotte headquarters and local client offices serving Massachusetts, New York and New Jersey.
Official manufacturer references
Capabilities and product families were checked against the manufacturer links below.
How to compare and specify this product family
For DoorKing Telephone and Video Entry Systems, the right model and architecture depend on the site, existing infrastructure and operating policy. A proposal should clearly document the following video-surveillance system decisions before equipment is ordered:
- Scene purpose and required pixels on target
- Lens, mounting height, WDR, IR and low-light needs
- Analytics supported by the selected camera and VMS
- Bandwidth, PoE and network segmentation
- Retention, storage throughput and export workflow
- User roles, cybersecurity, health monitoring and support
Installation, testing and handoff
Design starts with the evidence or operational result required at each scene—not megapixels alone. We document fields of view, identification targets, lighting, camera placement, network load, recording profiles and retention assumptions. Commissioning covers focus, exposure, time synchronization, analytics calibration, user permissions, mobile or remote access, export testing and health alerts. Final documentation records device names, locations, addressing, retention settings and administrator procedures without publishing private credentials.
Frequently asked questions
Questions property managers ask about DoorKing telephone entry, eVolve video entry, call paths and visitor workflow at gated entrances.
We have a keypad and phone dialer at the gate now. What would eVolve change?
The current eVolve and connected options add video and an app-based workflow to visitor entry, which brings bandwidth, subscriptions and services, camera view and the tenant experience into the decision. The 1800-series and Access Plus telephone-entry families are compared instead on capacity, call path, directory, programming and controlled-relay requirements. Both sets are still selected against the same resident count and entrance list.
How do you decide which model our property needs?
The model follows resident/tenant count and turnover, the number of gates and doors, the communication service reaching the entrance and the visitor workflow, not display size. Enclosure and mounting come next. The published capacity of the exact model is then checked against the door and gate schedule, since these families differ in resident capacity and in what they can control.
Do we still need a phone line at the entrance?
Not necessarily. The call path is a choice among POTS, VoIP, cellular or internet, and it is settled before a model is picked because it narrows which entry family fits. What service actually reaches that entrance, what it costs to keep active, how it behaves when the site loses power, and who pays the monthly bill all belong in the decision.
How high and how far from the lane should the unit go?
The approach lane governs the mounting position. Wall, flush, surface and pedestal mounts each suit a different approach, and the survey records reach from the driver’s seat, accessibility, lighting on the face of the station, weather exposure and tamper exposure before an enclosure and environmental accessories are ordered. Those measurements belong in the design, not in a decision made on installation day.
Can one system cover the vehicle gate, the pedestrian door and the elevator?
Build a door/gate schedule first, then verify it against the published capacity and supported expansion of the exact model, because entry systems and controllers differ in how many openings they control. Elevator integration is listed as its own requirement and is confirmed for the specific model rather than assumed from the family. The schedule is what the quote gets priced from.
How do package couriers get in without calling the management office?
Write the visitor, delivery and property-staff workflow down before choosing hardware, because that workflow is what the entry family has to support. On telephone entry the path runs through the directory and the call to the resident. On video and internet-connected options it involves the app and tenant experience, so the subscriptions and services behind it are priced as part of the design.
DoorKing owner, administrator and buyer resources
Discuss DoorKing installation, maintenance or service
Detailed guides are maintained by 360TechnologyGroup.com, the parent-company knowledge center.
Official DoorKing software, firmware and support
Official manufacturer resources. We link out rather than host firmware.
Before updating: confirm model, hardware revision, current version, entitlement and rollback plan, and schedule monitored or life-safety-adjacent systems with the administrator.